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Hello fresh recipes12/13/2023 ![]() ![]() Hello CMT, Thank you for leaving a review. Feel free to send us a message, and we'll be happy to assist you further. To address this issue, we kindly ask that you reach out to our Customer Care Team by visiting our website contact page, or by following this link to our contact options. For example, protein and dairy products are carefully wrapped with ice packs during transit, and all ingredients are stored in our temperature-controlled facility before being sent out. Our team works closely with our suppliers and couriers to maintain the quality of our produce. We take great care to ensure the freshness of our ingredients throughout the entire delivery process. We want to assure you that this is not typical of our standards. This is not the level of service we strive for, and we are truly sorry for any inconvenience caused. We're also really sorry about the moldy tomatoes you received. It's important to us that our Packing Team is notified of this issue to prevent similar mistakes from happening in the future. We apologise once again for any frustration this may have caused, and we appreciate your understanding. In order to do so, we kindly request that you let us know exactly which recipes were missing, so we can ensure you receive the correct ones. Alternatively, if you prefer, we can also send the recipe cards to you via post. To assist you, we can provide the missing recipe cards in a PDF format that can be sent to you via email. While all our recipes can be accessed on our app or website, we understand that having the physical recipe cards at hand can make meal preparation more convenient. We apologise for the mix-up with your recipe cards and any inconvenience it may have caused. We're happy to hear you've been enjoying our recipes but it's sad to hear that you had missing recipe cards and that you weren't impressed with tomatoes received. ![]() Hello LH, Thank you for leaving a review. ![]()
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